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Understand link situs Terms & Conditions

When you open an account with link situs, you're agreeing to the terms that protect your wallet, your winnings, and your gameplay.

Account security & verificationPayment & withdrawal rulesAccount closure & accessDispute resolution
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link situs Understand link situs Terms & Conditions
GET HELP WITH TERMS

We're here when you have questions

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds during Indonesia business hours, Monday to Sunday, 09:00–23:00 WIB. We handle term clarifications, payment disputes, and account questions in real time.

Email Submissions

Send term-related questions to [email protected]. Include your account ID and a clear description of your concern. We reply within 24 hours. Email is best for detailed account history requests or formal disputes.

Account Settings Panel

Log in, go to Settings > Legal & Privacy, and view your active terms, payment history, and withdrawal records. You can request copies of your agreement and see when terms were last updated on your account.

HOW WE PROTECT YOU

Data, security and your account rights

Account Verification

Before your first withdrawal, we verify your identity using your national ID and a recent utility bill or bank statement. This protects you from unauthorized access and keeps fraudulent accounts out of the lobby. Verification takes 1–4 hours during business days.

Payment Security

All deposits via DANA, OVO, GoPay, QRIS and bank transfer are encrypted end-to-end. We don't store card numbers; payment providers handle all sensitive data. Withdrawals go only to the account you registered during signup.

Data Retention

We keep your account data, transaction history and payment records for the life of your account plus 7 years after closure, as required by Indonesian law. You can request a data export at any time from your Account Settings panel.

Cookie & Tracking Policy

We use cookies to remember your login, track your gameplay preferences and prevent fraud. You control cookie settings in your browser. Disabling cookies may limit live table access or slow lobby loading. Our privacy notice explains each cookie type.

Account Changes & Deletions

To update your payment method, email address or linked DANA/OVO account, go to Settings > Wallet or contact [email protected]. To permanently close your account, submit a closure request; we process it within 5 business days and stop all future charges immediately.

Right to Appeal

If we deny a withdrawal or suspend your account, you have the right to appeal. Submit your case to [email protected] with evidence. Our compliance team reviews appeals within 10 business days and responds with a written decision.

Your questions about our terms

We'll reject your withdrawal request. Verification is mandatory before we release any funds. You must submit your national ID and a proof-of-address document (utility bill, bank statement) via your Settings > Verification panel. Once approved, you can withdraw. Verification usually takes 1–4 hours on business days, so submit it as soon as you open your account.

No. Our terms prohibit duplicate or multiple accounts under any name, email or payment method. If we detect multiple accounts linked to you, we'll close all but one and forfeit any balance on the others. If you need a fresh account, contact support to close your old one first, then wait 30 days before signing up again.

Deposits: DANA, OVO, GoPay, QRIS and bank transfer (direct to our escrow account). Withdrawals return to your registered payment method — the same DANA, OVO, GoPay account or bank number you used to deposit. Withdrawals usually clear within 1–2 hours during business hours, but may take up to 24 hours on weekends or public holidays.

Yes, we can update terms at any time. Changes take effect 14 days after we post them to your account dashboard and send an email to your registered address. You agree to the new terms by continuing to play. If you disagree, you may close your account within the 14-day window without penalty and request a refund of your balance.

Contact [email protected] or use live chat (Monday–Sunday, 09:00–23:00 WIB) with your transaction ID. We investigate within 5 business days. If we confirm an error, we credit your account immediately. For DANA, OVO, GoPay or QRIS disputes that link situs doesn't resolve, you can escalate to the payment provider's own support team.

No, not without your consent, except where required by Indonesian law or our payment partners (DANA, OVO, GoPay, QRIS). Payment providers see only your name, ID number and transaction amount. We never sell your data to advertisers or marketing companies. Our full privacy notice is in your Account Settings > Legal & Privacy panel.

Go to Settings > Account & Closure and submit a closure request. We process it within 5 business days. Any balance will be refunded to your registered payment method. Once closed, you cannot reopen the same account; you'd need to sign up again after 30 days. Closed accounts retain data for 7 years as per our retention policy.

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