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Our legal framework protects your account and deposits

When you open an account with link situs, your funds and personal data are handled under clear terms that prioritize your security.

Account security protocolsLocal payment verificationData retention standardsWithdrawal protection
Explore the Lobby Read FAQ
link situs Our legal framework protects your account and deposits
GET HELP WITH LEGAL QUESTIONS

How to contact us about account or legal concerns

Team online

Live support

Our support team responds to account and legal queries on live chat during business hours. Open your account settings, select Help, and start a conversation. Average response time is under five minutes for urgent account access or withdrawal disputes.

Email escalation

For complex legal or data-access requests, email our compliance team at [email protected] with your account ID and a clear description. Responses to formal requests typically arrive within 48 business hours.

Account settings

Review your account terms, payment methods and security settings directly in the Settings tab of your lobby. You can also request a data export or account closure through the same interface in compliance with local data-protection standards.

DATA AND SECURITY STANDARDS

How we protect your data and account integrity

Account verification

Before withdrawals, we verify your identity against the information provided at registration. For large withdrawals, additional documents may be requested. This protects your account from unauthorized access and ensures funds reach only the holder.

Deposit security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details are never stored on our servers; each deposit is processed through the payment provider's secure gateway. Refunds are issued to the same source within one business day.

Cookies and tracking

We use essential cookies to keep you logged in and to prevent fraud. Non-essential tracking is optional; you can disable it in Settings without affecting gameplay. Our cookie policy is available in full under Account Settings > Legal.

Data retention

Your account data—identity, transaction history, messages—is retained while your account is active. After closure, we keep records for twelve months to settle disputes and comply with anti-money-laundering regulations, then securely delete non-essential information.

Password and two-factor

Your password is hashed using industry-standard encryption. We recommend enabling two-factor authentication in Settings to add a second security layer. If you forget your password, verify your identity via email or SMS to reset it securely.

Request your data

You have the right to request a copy of all personal data link situs holds about you. Submit a formal request through [email protected] with your account ID. We'll deliver a machine-readable file within fourteen days where local law permits.

Frequently asked questions about link situs legal terms

When you close your account, your balance is paid out to your registered payment method (DANA, OVO, GoPay or QRIS). We retain your account record and transaction history for twelve months for regulatory and dispute-resolution purposes, then archive it securely. You can reopen an account at any time by registering again.

Yes. Deposits in your wallet are held separately from operational funds and are always your property. In the event of any platform outage, your balance is protected and recoverable once systems come back online. You can verify your balance history anytime in your account statement.

We collect your name, contact details, payment information and account activity to verify your identity, process deposits and withdrawals, prevent fraud, and comply with local regulations. We do not sell or share your data with third parties outside of payment processors and regulators where required by law.

Yes. If you notice an unauthorized transaction or a withdrawal problem, contact support within 14 days with details. Our team will investigate and respond within five business days. For payments via DANA, OVO, GoPay or QRIS, we also coordinate with the payment provider to trace funds if necessary.

Verification typically takes under one hour during business hours. Once approved, DANA, OVO, GoPay and QRIS transfers arrive in under a minute. Bank transfers may take up to one business day depending on your bank. You'll receive confirmation at each stage via email.

Access to link situs depends on local law in your region. We operate where permitted by Indonesian and regional gambling regulations. If you are unsure whether you can open an account, contact support with your location. We will advise based on current local eligibility.

You can request deletion of non-essential data through [email protected]. However, we must retain transaction records and identity verification for twelve months post-closure to comply with anti-fraud and tax regulations. After that period, we securely purge your personal information upon request.

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